Cancellation policy - cancel up to 14 days prior for full refund. Less than that you are not entitled to any refund.
Rescheduling - a minimum of 5 business days notice is required to reschedule a course - if you reschedule in less than 5 business days you will be charged a $90 rescheduling fee for each individual booking.

Cancellation by NQ Ride:
NQ Ride reserves the right to cancel or reschedule courses due to unforeseen circumstances, and or events beyond our control .
If this occurs, bookings made will be notified by telephone or email and offered to rebook or be issued with a credit for a course. NQ Ride is not liable for any claims arising from a course cancellation.

NQ Ride will offer you a course credit at the discretion of the Trainer. The credit must be used within three months of the date of issue.

Weather - all NQ Ride courses will run regardless of the weather unless we decide the weather presents an extreme risk (eg cyclone, flooding) to students on the day of the course, and we will therefore exercise our duty of care and reschedule the course to the next earliest available date free of any rescheduling fees.

Forfeit of course and any fees paid;
No show: if you fail to turn up for your scheduled course for any reason, including work reasons, family issues, weather conditions, mechanical problems, etc you will not be entitled to any refund or to reschedule, and the total amount of the course fee will be forfeited.

Motorcycle not roadworthy :
If you have selected to use your own bike on any Qride course and it is not roadworthy, you will have the option to use one of NQ Ride‘s motorcycles if available. However, if a suitable motorcycle is not available, you will have to reschedule the course at your own cost (R courses we only have two bikes for hire)

Student not prepared to ride OR ineligible for a course:
If you arrive for a course and you do not have the appropriate minimum PPE (long pants, fully enclosed shoes, gloves, helmet and jacket)
Or you are under the influence of drugs or alcohol. You will not be entitled to any refund, and you will have to reschedule the course at your own cost. NQ Ride reserves the right to make the decision whether a student is fit to ride a motorcycle or not.
If you arrive for a course that you have booked in, you are not eligible you will not be entitled to a refund and you’ll have to reschedule the course at your own cost.

Damage liability :
The registered participant is 100% responsible for any damage caused to NQ Ride motorcycles, protective equipment and property. Any damage caused needs to be paid for in full within 7 days of the damage being caused. Damage will be calculated on a case by case basis covering the cost of the damage (parts and labour) + 20%